Shangri-La Hotels is hiring for luxury hospitality roles in Oman. Explore career-defining opportunities and apply now to join one of the world’s finest resorts.
Attractive Benefits at Shangri-La Muscat
- Competitive, tax-free salaries
- Fully furnished accommodation or housing allowance
- Medical insurance for employees and dependents
- Annual leave and return air ticket
- On-duty meals and transportation
- Global career development with Shangri-La Hotels & Resorts
Job Opportunities at Shangri-La Barr Al Jissah – Muscat, Oman
1. Job: Guest Relations Supervisor (French Speaker) at Shangri-La Hotels
Responsibilities:
- Supervise daily guest relations operations ensuring smooth service.
- Welcome VIP guests and monitor satisfaction throughout the stay.
- Coordinate with all departments to meet guest expectations.
- Handle feedback professionally and improve future experiences.
Requirements:
- Strong communication and leadership skills.
- Fluent in French is a major advantage.
- Flexible to work shifts, weekends, and holidays.
2. Job: Guest Relations Manager at Shangri-La Hotels
Responsibilities:
- Lead the guest relations team and manage VIP and loyalty programs.
- Ensure seamless guest experiences from arrival to departure.
- Analyze feedback to identify and correct service gaps.
- Organize personalized guest events and special occasions.
Requirements:
- 3+ years in guest relations within a luxury hotel.
- Strong leadership and interpersonal skills.
- Familiarity with Opera and multilingual skills preferred.
3. Job: Guest Relations Supervisor (Russian Speaker) at Shangri-La Hotels
Responsibilities:
- Manage guest satisfaction, feedback handling, and service personalization.
- Collaborate with departments to ensure high-end service standards.
- Maintain guest data to enhance future stays.
Requirements:
- Fluent in Russian preferred.
- Strong organizational and communication skills.
- Experience in guest-facing hospitality roles.
4. Job: F&B Coordinator at Shangri-La Hotels
Responsibilities:
- Provide administrative support to the F&B department.
- Handle interdepartmental communication and manage executive schedules.
- Prepare menus, reports, and ensure proper office documentation.
Requirements:
- Excellent organization and multitasking abilities.
- Proficient in office software.
- Professional demeanor and high attention to detail.
5. Job: Stewarding Manager at Shangri-La Hotels
Responsibilities:
- Manage stewarding team and uphold hygiene and sanitation standards.
- Control inventory and supervise banquet equipment setup.
- Implement sustainable waste and chemical use practices.
Requirements:
- Leadership in stewarding or kitchen support services.
- HACCP and safety knowledge is a must.
- Effective trainer and communicator.
6. Job: Head Baker at Shangri-La Hotels
Responsibilities:
- Lead bakery operations and team management.
- Maintain product consistency, hygiene, and kitchen efficiency.
- Innovate recipes and control baking inventory and cost.
Requirements:
- Professional bakery experience with team leadership.
- Understanding of food safety and hotel kitchen standards.
- Creative and cost-conscious.
7. Job: Junior Sous Chef at Shangri-La Hotels
Responsibilities:
- Assist in kitchen operations, food preparation, and team coordination.
- Maintain quality standards, reduce waste, and ensure hygiene.
- Support new menu ideas and team development.
Requirements:
- Experience in upscale kitchen environments.
- Culinary passion and team-oriented mindset.
- Ability to work in high-pressure settings.
Apply Now: Shangri-La Careers – Oman
Expert Advice for Job Applicants
- Customize your CV to highlight luxury service and guest interaction experience.
- Study Shangri-La's brand values and align your responses with service excellence.
- Share real examples of how you handled guests or led a team under pressure.
- Practice responses to demonstrate leadership, flexibility, and hospitality spirit.
Common Interview Questions at Shangri-La
- How would you welcome a high-profile guest?
- What’s your approach to managing guest complaints?
- Tell us about a time you went above and beyond for a guest.
- How do you maintain luxury service standards during peak hours?
- What do you know about Shangri-La’s brand and core values?